Sunday evenings are a time to go out with family and have a nice quiet dinner. This gives us opportunity to explore all the new restaurants in chennai. Last weekend, after the lighting lamps for Karthigai Deepam ( Festival of Lights in India), we stepped out and as usual not knowing where to go. ..... After debating about chinese, Pizza's and Tandoori, we decided on one of our favourite restaurant chain Hotel Saravan Bhavan and chose the Vadapalani outlet. The entire experience was very nice and pleasant....
Car parking was easy and comfortable and we waited for our turn to be seated. We browsed through the Menu card and were ready to order... The waiter was there with a Smartphone taking the order, printing the order from his printer tugged into his trouser belt; reconfirming the order by placing a copy on the table and left. ..... Guess what, the order is wirelessly transmitted to the kitchen and to the billing section and the server gets his copy to ensure that he serves the ordered food. I was delighted to see this and that too in a South Indian Restaurant. Food was served faster and was very good. Was just thinking how technology / automation are helping the customer, supply chain, business ... Some of us have seen this in Restaurants , Rent A Car booths, Airline counters ... Saravana Bhavan is not just about quality and consistency ; this time around on technology ; Interesting experience.
We had a great dinner and was stepping out as my daughter read out their ice cream joint which had some unique flavours ; Kaju Kathali ice cream; sweet pongal ice cream and Gulab Jamun ice cream ; sampled some of these and they indeed had the flavour / taste of the same....Creativity in action....
3 comments:
Good one Hari. Very pleasant to see this is SBH too - Sundar
This is really interesting. I heard about their HR practice....now they are using technology as well effectively.....
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